CVS shopper mortified by having to push the 'bad tummy loser button' as anti-theft measures lock down store after store | 6SV7ROS | 2024-05-12 19:08:01
A STRUGGLING shopper was left red-faced while alerting CVS staff for medicine amid customer rage over locked-up items.
The shopper, a musician, said he had to press a button for urgent help during his frustrating experience at CVS.
The man posted about his embarrassing visit to a CVS branch on X, formerly Twitter.
"I love to press the button in the bad tummy loser idiot aisle and it says attention CVS employees, this guy sucks," he ranted on Wednesday.
His comment racked up nearly 50,000 views within just two days, and received more than 3,000 likes.
"They should invent a CVS or maybe Target in a city where you can take an item off a shelf and purchase it," suggested another X-user, on Wednesday.
It's just one of a raft of CVS-related customer complaints aired on social media.
Another shopper posted on Facebook about his CVS package going missing in San Antonio, Texas.
"Still waiting on (a) claim for a UPS package that was signed for by a CVS employee and was then lost at CVS store here in San Antonio.
"San Antonio CVS corporate told me that risk management would get back to me and still hasn't," he said yesterday.
"CVS obviously has a problem with following up on customer complaints and claims filed with them," the man added.
"That's because customer service is the last thing on their mind," replied another Facebook-user.
Both men's complaints came as the popular pharmacy continues to be slated for its strict anti-theft policy that has seen cheap goods locked away in cabinets.
</div> For example, a customer shared on TikTok that he had to call for a cabinet to be unlocked – just so he could buy sweets that cost less than $2.50 when visiting a CVS store.
"The locked items at CVS have gone too far tonight.
"I wasn't trying to buy razors. I wasn't trying to buy baby formula.
"I had to page an employee to help me purchase Werther's Originals," he added in his viral clip.
"Since when are soft caramels a controlled substance in the United States of America?" he also asked.
Customers have also admitted to feeling "embarrassed" when forced to ask staffers to unlock personal health items such as laxatives.
But the retailer is adamant that its anti-theft policy is in response to spiraling theft problems.
LAST RESORT
Just a few days ago, The U.S. Sun reported on an alleged thief stealing hundreds of dollars' worth of toiletries.
<!-- Start of Brightcove Player --> </div> <!-- End of Brightcove Player --> Stores have seen losses of $100 billion in shrinkage, according to the 2022 National Retail Security Survey.
Thus, CVS, Target, and other retailers have been increasingly locking up store merchandise over the past year or so, including everyday items like deodorant and laundry detergent.
But the drugstore has tried to explain to shoppers that locking up products is actually its least-preferred option.
"Locking a product is a measure of last resort," a spokesperson for CVS told the Los Angeles Times.
In fact, the CEO of CVS has admitted that she hates seeing items locked up inside stores.
<!--googleoff: all--> <blockquote class="article__quote"> </blockquote> <!--googleon: all--> Karen Lynch told CBS in March that thieves have found novel ways of stealing from the store.
"They're coming and they're just ripping through the entire counter.
"Organized retail theft is a big problem for us.
"They're coming in and they're clearing shelves off and then reselling them," she said.
CVS Health Corp. runs one of the nation's largest drugstore chains.
It also has a huge pharmacy benefit management business which operates prescription drug coverage for big clients like insurers and employers.
Plus, CVS covers more than 26 million people with health insurance through its Aetna arm, including the Medicare Advantage business.
More >> https://ift.tt/gSAz8MY Source: MAG NEWS